Last updated: 25 August 2026

1. Operator

This website and the services described on it are operated by:

Enterflowsoft GmbH
Stella-Klein-Löw-Weg 8
1020 Vienna
Austria

Company registration number: FN 670353p
Email: info@enterflow.ai
Website: https://enterflow.ai/

In these Terms of Use, “Enterflow”, “we”, “us” and “our” refer to Enterflowsoft GmbH.

2. Scope of these Terms

These Terms govern:

• access to and use of our website;

• use of our public AI demonstrations;

• information, materials and content made available through the website;

• preliminary access to our AI agents and related software services.

By accessing or using the website or a public demonstration, you agree to these Terms. If you do not agree, you must not use the website or demonstration.

Paid services, customer-specific AI agents, software integrations, support, service levels and other commercial services are governed by the applicable proposal, order form, service agreement or other written contract.

If a written customer agreement conflicts with these Terms, the written customer agreement takes priority for the relevant paid services.

Our Privacy Policy applies separately to our processing of personal data.

3. Business use and authority

Our services are primarily intended for businesses, organisations, public bodies and professional users.

If you use the website or services on behalf of an organisation, you confirm that:

• you are authorised to act on behalf of that organisation;

• you have authority to accept these Terms;

• information and instructions you provide are authorised by the organisation; and

• the organisation is responsible for your use of the services.

You must be at least 18 years old to use the public demonstration.

Nothing in these Terms excludes mandatory rights that cannot lawfully be excluded, including applicable consumer rights. However, unless we expressly agree otherwise in writing, our commercial AI services are offered exclusively to entrepreneurs and organisations rather than consumers.

4. Nature of our services

Enterflow provides application-layer AI software, AI communication agents, software integrations and related information-technology services.

Our services may include:

• AI voice agents;

• AI receptionists;

• AI customer-support agents;

• AI chat and email agents;

• appointment and enquiry handling;

• integrations with customer-authorised CRM, calendar, email and business systems;

• communication analytics and administrative tools.

In Austria, these services are provided within the scope of our trade authorisation for “Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik.”

Unless expressly stated in a separate written agreement, Enterflow does not provide regulated medical, legal, financial, insurance-brokerage, payment, employment-placement or other regulated professional services.

5. Telecommunications status

Enterflow does not:

• provide or operate a public communications network;

• offer a publicly available electronic communications service;

• allocate, supply or resell telephone numbers;

• provide telecommunications connectivity, SIP trunks or carrier services; or

• convey, originate or terminate telephone calls in the capacity of a telecommunications provider.

Any telephone numbers, connectivity, SIP trunks or carrier services used with our software are provided by independent telecommunications providers and remain subject to the contractual relationship between the relevant customer and that provider.

Our software may connect to customer-authorised telecommunications interfaces solely to provide application-layer AI and automation functionality.

Based on this current service model, Enterflow does not act as a provider of a public communications network or public communications service subject to the notification requirement under § 6 of the Austrian Telecommunications Act 2021 (“TKG 2021”).

If the nature of our services changes, including through the future provision or resale of telephone numbers, connectivity or telecommunications transmission services, we will reassess the applicable regulatory requirements before offering those services.

6. AI transparency

Our services use artificial intelligence to understand requests, generate responses, extract or classify information, interact with authorised systems and perform configured actions.

Where an AI agent interacts directly with a natural person, the agent should identify itself as an AI system at the beginning of the interaction unless this is already obvious from the circumstances.

Customers deploying our AI agents are responsible for ensuring that appropriate AI disclosures are presented to their users, callers, employees and other affected persons.

Users must not configure or use our services to falsely represent an AI agent as a specific real person.

7. Limitations of AI-generated information

AI-generated responses and actions are probabilistic. They may be incomplete, outdated, inappropriate or incorrect.

Enterflow does not guarantee that an AI agent will:

• correctly understand every statement or instruction;

• produce factually accurate or complete information;

• correctly identify a caller’s intention;

• take the correct action in every situation;

• detect every unusual, fraudulent or unsafe request;

• be continuously available or error-free;

• be suitable for a specific regulated or high-risk purpose.

AI-generated output must be reviewed by an appropriately qualified person where accuracy is important.

Customers must implement reasonable human oversight, fallback procedures and escalation paths. This is particularly important for healthcare, financial services, insurance, employment, legal services, public services and other decisions that may materially affect an individual.

AI-generated output is not a substitute for professional judgment.

8. No emergency use

The website, public demonstration and AI agents are not emergency services.

They must not be relied upon to:

• contact emergency services;

• provide urgent medical assistance;

• issue emergency warnings;

• handle situations involving an immediate threat to life, health, property or public safety;

• provide guaranteed access to a human operator.

In an emergency, users must contact the appropriate emergency service directly.

Customers must not present an Enterflow AI agent as a replacement for legally required emergency communication channels.

9. Public demonstration

Our public demonstration is provided solely to demonstrate the general capabilities of AI voice and communication technology.

The public demonstration:

• is not a production service;

• is not intended to handle real customer enquiries;

• may be limited, modified or withdrawn at any time;

• may produce incorrect or unexpected responses;

• may be subject to technical, usage or geographic restrictions;

• does not create a customer relationship or service-level commitment.

You must not submit through the public demonstration:

• confidential business information;

• passwords, API keys or access credentials;

• payment-card or banking information;

• health or medical information;

• government identification numbers;

• information about children;

• biometric information;

• criminal-conviction information;

• trade secrets;

• personal data that you are not authorised to provide.

You are responsible for ensuring that you have the right to submit any information used in the demonstration.

Microphone permission enables the live processing of audio. It does not mean that Enterflow records the conversation. Audio and other personal data are handled as described in our Privacy Policy.

10. Acceptable use

You may use the website and services only for lawful and authorised purposes.

You must not use, or permit another person to use, the website or services to:

• violate any law, regulation, court order or third-party right;

• commit fraud, deception, impersonation or identity theft;

• misrepresent an AI agent as a specific real person;

• harass, threaten, intimidate or discriminate against another person;

• generate or distribute unlawful, defamatory or harmful content;

• send spam or conduct unlawful direct marketing;

• make unsolicited marketing calls where prior consent or another mandatory legal requirement has not been satisfied;

• secretly record calls or conversations;

• process personal data without an appropriate legal basis;

• process special-category data without satisfying Article 9 GDPR;

• make prohibited or unlawfully discriminatory automated decisions;

• deploy prohibited AI practices under applicable law;

• create biometric profiles, voiceprints or emotion-recognition systems without our written approval and a completed legal assessment;

• manipulate vulnerable persons or exploit age, disability or economic circumstances;

• generate malicious code or facilitate cyberattacks;

• probe, scan or test system vulnerabilities without written permission;

• bypass access controls, rate limits or safety safeguards;

• interfere with the integrity, performance or availability of the services;

• upload malware or harmful code;

• access another customer’s systems or data;

• reverse engineer, decompile or attempt to extract source code, models, prompts or security controls, except where mandatory law expressly permits it;

• scrape or systematically extract website content;

• use the services to develop or benchmark a directly competing product without our written permission;

• resell, sublicense or provide the services to third parties unless authorised by a written agreement;

• submit content that infringes intellectual-property, privacy or confidentiality rights.

We may investigate suspected misuse and may suspend or block access where reasonably necessary to protect users, customers, third parties or our systems.

11. Customer responsibilities

Customers deploying an Enterflow AI agent are responsible for:

• defining its intended purpose and permitted use;

• determining whether the deployment is lawful;

• establishing appropriate legal bases for personal-data processing;

• providing privacy notices and AI disclosures;

• collecting consent where required;

• ensuring that scripts, prompts, knowledge bases and instructions are accurate;

• maintaining lawful access to connected systems;

• obtaining telephone numbers and telecommunications services from an appropriate independent provider;

• complying with telemarketing and electronic-communications rules;

• deciding whether calls may be recorded;

• informing callers before recording begins;

• implementing appropriate human review and escalation;

• reviewing AI outputs before relying on them for significant decisions;

• responding to data-subject and consumer requests;

• complying with retention and deletion obligations;

• configuring users, permissions and access controls;

• protecting credentials and integration tokens;

• complying with sector-specific requirements.

Customers must not instruct Enterflow to perform processing that violates applicable law. We may refuse, suspend or terminate unlawful or unreasonably risky configurations.

12. High-risk and regulated use

Unless expressly approved in a separate written agreement, our services must not be used as the sole basis for decisions concerning:

• access to essential healthcare;

• medical diagnosis or treatment;

• employment, recruitment or termination;

• creditworthiness or access to credit;

• insurance eligibility, pricing or claims entitlement;

• access to education;

• access to essential public or private services;

• legal rights or legal representation;

• law enforcement, migration or border control;

• biometric identification;

• another decision producing legal or similarly significant effects.

A customer intending to use the services in a regulated or high-risk context must notify us before deployment.

The customer is responsible for completing any required conformity assessment, data protection impact assessment, fundamental-rights impact assessment or sector-specific approval unless a written agreement expressly allocates that responsibility differently.

13. Call recording and communications compliance

Call recording is disabled by default unless enabled for a specific customer deployment.

Where recording is enabled, the customer must:

• determine whether recording is lawful;

• provide notice before recording begins;

• obtain consent where consent is required;

• provide a non-recorded alternative where legally required;

• establish and enforce an appropriate retention period;

• restrict access to recordings and transcripts;

• respond to access and deletion requests.

Customers must not use the services for unlawful unsolicited calls, messages or marketing communications.

Enterflow does not provide legal clearance for calling campaigns, contact lists, scripts or recording practices. Customers are responsible for obtaining their own legal advice where necessary.

14. Accounts and security

Where an account is provided, you must:

• provide accurate registration information;

• keep credentials confidential;

• use multi-factor authentication where available;

• prevent unauthorised access;

• promptly remove access for persons who no longer require it;

• notify us without undue delay if credentials are lost, stolen or compromised;

• remain responsible for activity performed through your account.

You must not share individual login credentials between multiple persons unless the service expressly permits shared accounts.

We may require password resets, disable credentials or suspend access where we reasonably suspect a security risk.

15. Customer content

“Customer Content” means information, prompts, instructions, audio, transcripts, data and other material submitted to or processed through the services by or for a customer.

As between the customer and Enterflow, the customer retains its rights in Customer Content.

The customer grants Enterflow a limited right to host, transmit, reproduce, transform and otherwise process Customer Content only as necessary to:

• provide the agreed services;

• follow the customer’s documented instructions;

• secure and maintain the services;

• comply with applicable law.

The customer confirms that it has all rights, permissions and legal bases necessary to provide Customer Content and instruct us to process it.

We do not use Customer Content to train shared or general-purpose AI models unless a separate, explicit opt-in has been agreed.

16. AI-generated output

Subject to the applicable customer agreement, customers may use AI-generated output produced for them.

Because AI-generated output may not qualify for intellectual-property protection and may resemble output generated for other users, we do not guarantee:

• that output is unique;

• that copyright or another exclusive right exists in the output;

• that the customer can register or enforce rights in the output;

• that output does not resemble third-party material;

• that output is accurate or suitable for publication.

Customers are responsible for reviewing output for accuracy, legality, confidentiality and third-party rights before using or publishing it.

17. Enterflow intellectual property

The website, software, interfaces, designs, documentation, workflows, source code, object code, trademarks, logos and other materials made available by Enterflow are owned by or licensed to Enterflow and are protected by applicable intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the website and public demonstration for their intended purposes.

No ownership rights are transferred to you.

You may not copy, modify, distribute, sell, license or create derivative works from our protected materials except with our written permission or where mandatory law expressly permits it.

“Enterflow”, associated branding and our logos may not be used without our prior written permission.

18. Feedback

If you voluntarily provide suggestions, ideas or feedback, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable and royalty-free right to use that feedback for developing and improving our services.

This does not permit us to disclose your confidential information or use your personal data contrary to our Privacy Policy.

19. Third-party services and integrations

Our website and services may interact with third-party providers, including:

• cloud infrastructure providers;

• AI model providers;

• CRM systems;

• email and calendar providers;

• customer-support platforms;

• external websites and APIs.

Third-party services are governed by their own terms, privacy policies, availability and technical limitations.

We are not responsible for:

• a third-party service being unavailable;

• changes made by a third-party provider;

• a customer’s configuration of a third-party service;

• third-party content or instructions;

• the suspension or termination of a third-party account;

• acts or omissions of an independent telecommunications provider.

We may replace or discontinue an integration where reasonably necessary for security, legal, technical or commercial reasons.

20. Prices and commercial information

Unless expressly identified as a binding offer, prices, savings estimates, performance claims, examples and other commercial information shown on the website are illustrative and non-binding.

Actual fees, usage limits, implementation scope, payment terms and service levels are established in the relevant proposal, order form or customer agreement.

Unless stated otherwise, business prices exclude VAT and other applicable taxes.

No website statement creates a guaranteed saving, return on investment, accuracy rate, response time or performance level unless expressly included in a signed agreement.

21. Availability and changes

We may modify, suspend or discontinue any part of the website or public demonstration at any time.

We do not guarantee that the website or demonstration will be:

• continuously available;

• free from errors or interruptions;

• compatible with every browser, device or integration;

• secure from every possible threat;

• preserved in its current form.

Contractually agreed availability commitments and service levels apply only where included in a separate written customer agreement.

22. Disclaimer of warranties

The website and public demonstration are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we make no warranty regarding:

• accuracy, completeness or reliability;

• uninterrupted or error-free operation;

• fitness for a particular purpose;

• achievement of a particular business outcome;

• non-infringement by AI-generated output;

• the conduct or availability of third-party providers;

• the suitability of the public demonstration for production use.

Mandatory statutory rights and warranties that cannot lawfully be excluded remain unaffected.

23. Liability

Nothing in these Terms excludes or limits liability for:

• intentional misconduct;

• gross negligence to the extent it cannot lawfully be limited;

• death or personal injury caused by fault;

• liability under mandatory product-liability law;

• fraud;

• another liability that cannot legally be excluded or limited.

To the maximum extent permitted by law, Enterflow is not liable for damage caused by slight negligence. This exclusion does not apply to personal injury or to the breach of a fundamental contractual obligation where performance of that obligation is essential to the proper performance of the contract.

Where we are liable for a slightly negligent breach of a fundamental contractual obligation, liability is limited to damage that was typical and reasonably foreseeable when the relevant obligation arose.

For business users, Enterflow is not liable, to the extent permitted by law, for:

• indirect or consequential damage;

• loss of profit;

• loss of revenue;

• loss of anticipated savings;

• loss of business opportunities;

• reputational damage;

• loss caused by inaccurate AI-generated output;

• loss caused by a customer’s failure to review output;

• loss caused by an independent third-party provider;

• loss caused by unauthorised use of an account;

• avoidable loss caused by failure to maintain reasonable backups or fallback procedures.

For claims connected solely with the free public website or demonstration, our aggregate liability is limited to EUR 100, except where such limitation is prohibited by law.

For paid services, any contractual liability cap contained in the applicable customer agreement applies. If no cap is stated in that agreement, our aggregate liability for claims arising during a contract year is limited, to the maximum extent permitted by law, to the fees paid or payable to Enterflow under the relevant agreement during the 12 months preceding the event giving rise to the claim.

Mandatory consumer-protection rights remain unaffected.

24. Indemnification by business users

A business user or customer must indemnify Enterflow against reasonable third-party claims, losses and costs arising from:

• Customer Content;

• unlawful instructions;

• unlawful calling, marketing or recording practices;

• infringement of third-party rights;

• the customer’s connected systems or integrations;

• use of the services contrary to these Terms or the applicable customer agreement;

• failure to provide legally required notices or obtain required consent.

This obligation applies only to the extent that the claim was caused by the business user or customer and not by Enterflow’s own breach or fault.

25. Suspension and termination

We may restrict, suspend or terminate access to the website, demonstration or services where reasonably necessary because:

• these Terms have been breached;

• fees under a customer agreement remain overdue;

• an account or configuration creates a security risk;

• use may be unlawful;

• use threatens another person or system;

• a third-party provider has suspended a required dependency;

• suspension is required by law or an authority;

• continued provision would expose Enterflow to unreasonable legal, security or operational risk.

Where reasonably possible, we will provide notice and an opportunity to remedy the issue before suspending a paid service. Immediate suspension may occur where necessary to prevent harm, unlawful activity or a material security incident.

Termination rights for paid services are governed by the relevant customer agreement.

26. Links to external websites

Our website may contain links to external websites.

We do not control external websites and are not responsible for their content, availability, security or privacy practices. A link does not imply endorsement unless expressly stated.

27. Changes to these Terms

We may update these Terms to reflect changes to our services, business model, security requirements or legal obligations.

The current version and effective date will be published on our website.

Material changes affecting paid services will be handled in accordance with the applicable customer agreement and mandatory law.

Continued use of the public website or demonstration after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

28. Governing law and jurisdiction

These Terms are governed by Austrian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

For disputes with entrepreneurs, the courts with subject-matter jurisdiction for Vienna, Austria, have exclusive jurisdiction.

If you are a consumer, this choice of law and jurisdiction does not deprive you of mandatory protections or jurisdiction rights available under the law applicable to you.

29. Severability

If any provision of these Terms is invalid, unenforceable or contrary to mandatory law, the remaining provisions remain unaffected.

The invalid provision will be replaced or interpreted, to the extent legally permitted, by a valid provision that most closely reflects its intended commercial purpose.

This clause does not restrict any mandatory consumer rights.

30. No waiver

A failure or delay by Enterflow in exercising a right does not constitute a waiver of that right.

A waiver is effective only if made expressly in writing.

31. Entire agreement for website use

These Terms, together with our Privacy Policy, constitute the agreement governing use of the public website and demonstration.

They do not replace a signed proposal, order form, service agreement, data processing agreement or other written customer contract.

32. Contact

Questions concerning these Terms may be sent to:

Enterflowsoft GmbH
Stella-Klein-Löw-Weg 8
1020 Vienna
Austria

Email: info@enterflow.ai